PLAN YOUR VISIT
Frequently Asked Questions
Quick answers to the questions we hear most about tickets, passes, rentals, lessons, mountain operations, and visiting Big Rock.
Tickets & Season Passes
Lift tickets are available online and at the mountain.
Purchasing online allows you to complete your transaction before arriving. Big Rock does not normally limit the number of daily lift tickets sold.
Youth: Ages 5–17
Adult: Ages 18–74
Toddler: Age 4 and younger, free
Super Senior: Age 75 and older, free
Guests receiving free access must still be registered and have a valid Big Rock RFID card.
Lift tickets and season passes are loaded onto a reusable Big Rock RFID access card.
A new card costs $5. Keep your card so future tickets and passes can be loaded onto it. Lost or damaged cards can be replaced for $5, and the previous card will be deactivated.
Your purchase will be loaded onto your reusable Big Rock RFID card.
New guests can pick up their card at the ticket office. Returning guests should keep their existing card so eligible future purchases can be loaded onto it.
Lift tickets are nonrefundable and nontransferable.
An unused dated ticket may be moved once to another operating date when the request is received by 5:00 p.m. on the day before the original visit.
Guests must pay any increase in price. No refund is provided when moving to a lower-priced date. Same-day changes are not available.
Four-packs are assigned to one person and may not be transferred or shared.
Seven-packs are flexible and may be shared with family members or friends. Multiple visits may be redeemed from a seven-pack on the same day.
Pack visits are valid only under the dates and conditions published for that product.
Yes. Big Rock accepts Canadian credit cards and Canadian billing addresses.
All prices are listed and charged in U.S. dollars. Cash purchases at the mountain must be made in U.S. currency.
Your bank or credit-card provider may apply currency-conversion or international transaction fees.
Each passholder must have:
- An individual customer profile
- Legal name and date of birth
- Current photograph
- Signed waiver
- Parent or guardian authorization for minors
Adults should use their own email address when possible. Minors may be managed through a parent or guardian’s household account.
Big Rock may request proof of age, address, enrollment, or household eligibility.
No. Season passes are issued to one person and may not be transferred or shared.
A pass used by someone other than the registered passholder may be deactivated or revoked without refund.
Notify the ticket office as soon as possible.
The missing RFID card will be deactivated and a replacement card will be issued for $5.
A Family Season Pass includes up to four immediate family members who share one primary household, with no more than two adults.
Eligible members may include:
- Spouses or partners
- Biological or adopted children
- Stepchildren
- Foster children
- Legal dependents
- Dependent full-time students through age 24 whose family home remains their primary residence
Additional eligible family members may be added at the published rate.
Unrelated roommates and extended family members who are not dependents do not qualify. Big Rock may request documentation confirming eligibility.
The First-Timer Season Pass is available to someone who has not purchased a Big Rock season pass during the previous five years.
The pass is intended to help returning skiers and riders make Big Rock part of their winter again.
Guests age 75 and older and children age 4 and younger qualify for a free season pass.
Free-pass guests must still be registered and have a valid Big Rock RFID card.
Season passes are normally nonrefundable, nontransferable, and valid only for the season purchased.
A future-season credit may be considered for a documented:
- Season-ending injury or illness
- Pregnancy
- Military deployment
- Relocation more than 100 miles from Big Rock
- Death of the passholder or an immediate family member
Requests must be submitted in writing before January 30 with supporting documentation. A $25 processing fee applies.
| Pass use before the request | Credit toward the next season |
| Unused before opening day | 100% |
| 0–3 scanned days | 75% |
| 4–6 scanned days | 50% |
| 7 or more scanned days | No credit |
Credits apply only to the original passholder, have no cash value, and must be used during the following season.
If Big Rock does not open for the day, unused dated tickets will receive an account credit for another operating day during the same season.
If operations end within the first two hours, scanned day tickets will receive a future-day credit. A visit used from a four-pack or seven-pack will be restored.
After two hours of operation, or when Big Rock remains open with reduced lifts or terrain, no automatic credit is provided.
Season-pass holders do not receive individual credits for closure days.
Planning Your Visit
Yes. General guest parking is free.
Please respect designated accessible parking, bus areas, loading zones, staff parking, and emergency-access areas.
Begin at the ticket office.
Staff can help you pick up an RFID card, purchase a ticket, find the rental shop, locate your lesson meeting area, and determine where to begin your day.
Plan to arrive 30–45 minutes before you expect to begin skiing or riding.
Allow additional time when:
- Purchasing tickets at the mountain
- Picking up rental equipment
- Bringing several children
- Attending a lesson
- Visiting during a holiday or busy weekend
Lesson participants should be fully dressed and equipped at the meeting area 15 minutes before the lesson begins.
Yes. Big Rock offers day-use lockers and season lockers. Visit the ticket office for availability and purchasing information.
The season-locker room remains accessible 24 hours a day during the winter season.
Guests may store bags and belongings in available cubbies or lockers.
Please do not place bags, clothing, coolers, or equipment on lodge tables. Tables are available on a first-come, first-served basis and may not be reserved with personal belongings.
Yes. Guests may bring personal food into the lodge.
Large coolers and outside alcohol are not permitted. Please keep tables available when you are not actively using them.
Notify the ticket office or email info@bigrockmaine.com with a description of the item and the date it was lost.
Found items are retained until two weeks after the end of the winter season. Unclaimed items may then be donated or discarded.
Leashed pets are permitted in designated parking and outdoor base areas.
Pets are not permitted in the lodge, food-service areas, rental shop, lift lines, tubing area, or on alpine trails during winter operations.
Service animals are permitted where legally required.
Rentals & Lessons
No. Purchasing online completes your payment and rental information in advance, but it does not guarantee a particular size or equipment type.
Rental equipment is issued based on availability. Arrive 30–45 minutes early to allow time for fitting and safety adjustments.
A standard rental package includes:
- Skis or snowboard
- Boots
- Ski poles
- Helmet
- Equipment fitting and safety adjustment
Same-day exchanges between skis and a snowboard may be available, subject to inventory.
Guests should be prepared to provide:
- Name
- Age
- Height
- Weight
- Ability level
- Shoe size
- Identification
- Signed rental agreement or waiver
Guests under 18 also require authorization from a parent or guardian.
Yes. Individual equipment may be available, including skis, snowboards, boots, poles, and helmets.
Availability and pricing vary by item.
Big Rock offers:
- Binding adjustments
- Base repair
- Edge sharpening
- Hot waxing
Most tuning work requires up to 48 hours. Same-day service may be available depending on workload and the work required.
Equipment must be inspected before Big Rock confirms the service, price, and completion time. Big Rock may decline equipment that is damaged, unsafe, or incompatible with available tools or parts.
Yes. Big Rock offers instruction for children and adults at different ability levels.
Available lesson formats and instructor availability may vary by date.
No. Lessons and lift access are separate unless the product specifically states that a lift ticket is included.
Big Rock may offer packages that combine a lesson, lift ticket, and rental equipment. Review the product description carefully before purchasing.
Lessons meet in the area between the fire pit and the building at the top of the Magic Carpet.
Participants should arrive fully dressed, equipped, and ready 15 minutes before the lesson begins.
Group lessons leave the meeting area at the scheduled time.
If the group has already gone onto the mountain, a late participant may miss the lesson and need to reschedule. Big Rock cannot guarantee that an instructor will be available to begin another lesson.
Changes or cancellations must be requested at least 24 hours before the scheduled lesson.
With sufficient notice, lesson fees may be applied as a credit toward another lesson.
Cancellations within 24 hours and no-shows are not eligible for a refund because instructors are scheduled based on advance reservations.
A responsible adult must remain on Big Rock property and be reachable by phone while a child under age 13 participates in a lesson.
For participants ages 13–17, a responsible adult must remain reachable and able to return promptly.
A parent or guardian of a child age six or younger must remain in the base area or lodge.
Children must be signed in and out by a parent, guardian, designated chaperone, or other authorized adult. School and organized youth groups may use an approved group leader or chaperone.
Mountain Operations & Safety
Use the Trail Report for current mountain status, lift and trail availability, conditions, grooming, and operational notices.
Use the Hours & Operations page for the regular weekly schedule, ticket-office hours, rental hours, night skiing, and special operating dates.
Helmets are strongly recommended for all recreational skiers and snowboarders.
Helmets are required for:
- Lessons
- Rockers programs
- Ski4Life
- Racing and race training
- Terrain park participation
- Snow tubing
- Employees working on snow
- Volunteers working on snow
Notify the nearest Big Rock employee or ski patroller immediately.
The primary Ski Patrol aid station is at the base of the mountain, north of the lodge. Patrollers may also be stationed at the top of the Summit Quad.
When reporting an incident, provide the trail, lift, sign, or nearest recognizable landmark.
Call 911 for an immediate life-threatening emergency and notify Big Rock staff as soon as possible so mountain responders can coordinate access.
Groups & Accessibility
Yes. Discounted group pricing is available with advance arrangements.
|
Paying participants |
Lift-ticket discount |
|
10–19 |
20% |
|
20–49 |
25% |
|
50 or more |
Custom quote |
Groups receive one complimentary organizer or chaperone ticket for every 20 paid participants.
Group requirements include:
- Reservation at least 10 days before arrival
- Rental or lesson requests at least 14 days before arrival
- One designated group coordinator
- Final participant count 72 hours before arrival
- One consolidated payment or approved organizational invoice
- Completed registration and waivers
- No refunds for unused products after the final count
Group discounts may not be available during designated holidays or vacation periods. Schools, recreation departments, tribal organizations, and Ski4Life partners may follow separate agreements.
Contact: info@bigrockmaine.com
Limited overnight camping is available to eligible ticket or passholding guests in self-contained vehicles.
Advance permission and a free camping pass are required. Guests must use the designated lower parking area and follow the complete camping policy.
Planning to camp? Contact Guest Services in advance for the current camping policy and required permission.
Big Rock provides:
- Accessible parking
- An accessible lodge entrance
- Wheelchair access to the lodge
- Adaptive lessons on select days with advance scheduling
- Access for service animals where legally required
Current lodge restrooms are not fully accessible.
Guests who need assistance should contact Big Rock before visiting so staff can explain current facilities and help plan the day.
Phone: 207-425-6711
Email: info@bigrockmaine.com
Big Rock is a community-run 501(c)(3) nonprofit ski area.
Revenue from tickets, passes, rentals, lessons, food service, donations, sponsorships, and partnerships is reinvested in mountain operations, employees, equipment, snowmaking, grooming, facilities, youth programs, and Big Rock’s long-term future.
When you choose Big Rock, your purchase helps keep affordable winter recreation available in Northern Maine.
We’re Happy to Help.
Our Guest Services team can help you plan your visit or answer a question that is not covered above.
Phone: 207-425-6711
Email: info@bigrockmaine.com